Our refund rules, plain.

1. Subscription charges — refundable within 14 days of the charge. No questions. If you forgot about a trial, got charged, and didn't want the product — email sidekick@fizzgig.ai within 14 days and we'll refund you and cancel the subscription in one step.
2. Credit packs — non-refundable. Once a pack is bought, credits land in your account and never time-expire on an active account. We don't refund them because the underlying LLM capacity has been paid for on our side and the packs are priced accordingly. Credit packs you don't use just stay there until you do.

1. Email sidekick@fizzgig.ai within 14 days of the charge, from the email on your account.
2. We respond within one business day, confirm the charge, and either refund-and-cancel (the usual shape) or refund-only if you specifically ask to keep your subscription active.
3. Refund lands on your card in 5-10 business days depending on your bank. You'll get a receipt email from us at the moment we issue it, with the Stripe refund reference for your records.

• Cancelled before day 43 and still got charged? That shouldn't happen — one-click cancel on /dashboard/billing stops any charge before day 43. If it does anyway, email us: full refund, apology, and we look at the bug in our funnel.
• Charged mid-month after cancelling? Also shouldn't happen — cancellation takes effect at the end of your current period. But if the timing lands weirdly for your bank, flag it and we'll resolve it.
• Repo-bucket charge you didn't expect? The repo-count-sync cron fires an email when your bucket count changes, before the next invoice. If you got charged for a bucket without that email landing first, email us — that's a bug on our side.
• Account deletion with credits remaining? Deleting your account forfeits any unused purchased credits. That's stated in our terms and on the delete-account flow itself. We don't issue cash refunds for forfeited credits.
• Chargeback dispute? Please talk to us first. We'd rather refund directly than fight a chargeback — it's better for both of us.

The 30% student discount is applied at checkout as a coupon. A subscription at the student price is refundable within 14 days under the same rule above. If your student verification expires (annual re-verification is required), future charges revert to standard Starter pricing — but your current billing period keeps the discount through its end.

Email sidekick@fizzgig.ai. We'd rather make a rare judgement call in your favour than hide behind a policy document.